Play Smart, Stay Safe with
99exch Responsible Gaming

What Is Responsible Gaming?

Responsible gaming is the set of principles, policies, and practical tools designed to ensure that gambling remains a form of leisure entertainment rather than a source of financial or emotional hardship. At 99exch, responsible gaming is not an afterthought — it is embedded into every aspect of how we operate our platform for players across Bangladesh.

We recognise that the vast majority of players who visit 99exch for cricket betting on the BPL or IPL, for slots, or for live casino games do so without experiencing any harm. However, for a small number of players, gambling can develop into a problematic pattern. Our responsible gaming programme exists to identify those players early, provide them with effective self-management tools, and ensure they can access support whenever they need it — at no cost and without judgement.

The 18+ Age Requirement

The 99exch platform is strictly available to adults aged 18 years and above. This is a non-negotiable requirement that applies to every player, regardless of location within Bangladesh. We enforce this requirement through mandatory identity verification at the point of account registration and again before processing any withdrawal request.

If you are a parent or guardian, we strongly encourage you to use parental control software to prevent minors from accessing online gambling platforms. Resources such as net nanny tools and browser-level parental controls can add an important layer of protection in households where minors are present.

Any account found to belong to a player under the age of 18 will be suspended immediately. All associated transactions will be voided, and any balance will be withheld pending investigation in accordance with our Terms & Conditions.

Your Self-Management Toolkit

99exch provides every registered player with a comprehensive suite of self-management tools, accessible at any time through the account settings panel or by contacting our 24/7 support team. These tools are free of charge and can be activated immediately upon request:

• Deposit Limits: Set a daily, weekly, or monthly cap on how much you can deposit into your 99exch account. Once the limit is reached, no further deposits will be accepted until the limit period resets. Reductions take effect immediately; increases require a mandatory 24-hour cooling-off period before they apply.
• Loss Limits: Define the maximum amount you are willing to lose within a given period. Once your net losses reach the defined threshold, your account will be restricted from placing further wagers until the limit period expires.
• Wager Limits: Set a ceiling on the total amount you can bet within a daily, weekly, or monthly window, across all products including cricket betting, slots, and live casino games.
• Session Time Limits: Specify the maximum amount of time you wish to spend on the platform in a single session. When your time limit is reached, you will receive a notification and be logged out automatically.
• Reality Checks: Enable periodic pop-up notifications at intervals of your choosing (every 30, 60, or 90 minutes) that display how long you have been playing and your net session result, helping you stay aware of time and money spent.
• Time-Out (Cool-Off) Period: Take a short break from gambling by requesting a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account will be suspended for all wagering activity. Time-outs cannot be reversed before their expiry.
• Self-Exclusion: Request a longer-term suspension of your account for a period of 3 months, 6 months, 1 year, 3 years, or permanently. Self-exclusion is a serious commitment and cannot be reversed during the chosen period. Upon requesting self-exclusion, you will also be removed from all marketing communications immediately.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to recognise in oneself. The following are common warning signs that gambling may be becoming harmful. If you identify with several of these signs, we encourage you to use our self-management tools and seek support promptly:

Talking to Someone

If you feel that gambling is having a negative impact on your life, your relationships, your finances, or your mental health, speaking to someone — whether a trusted friend, a family member, or a professional counsellor — is an important first step. You do not need to wait until a problem becomes severe before reaching out.

Our 99exch support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming conversations with empathy and without judgement. Contacting us to discuss a gambling concern will never result in you being penalised or treated differently as a player. Your wellbeing genuinely matters to us.

In addition to contacting 99exch directly, players in Bangladesh are encouraged to speak with family members or trusted community figures. Mental health and financial counselling services are available through various community health organisations across Dhaka, Chittagong, Sylhet, and other major cities. While 99exch cannot refer you to specific third-party organisations, we encourage you to explore available resources in your local area.

Our Responsible Gaming Commitments

As Bangladesh's most trusted online betting exchange, 99exch has made the following commitments as part of our responsible gaming programme:

• We will never market to players who have self-excluded or activated a time-out period.
• We will never encourage players to increase deposit limits or reverse cooling-off periods through promotional messaging.
• We will always process responsible gaming tool requests immediately, with no waiting period except where regulatory requirements specify otherwise.
• We will train all customer support staff to recognise signs of problem gambling and to respond with empathy, appropriate guidance, and signposting to available tools.
• We will monitor player behaviour patterns for indicators of at-risk gambling and may proactively contact players we believe may benefit from responsible gaming tools.
• We will never allow deposits via credit in any form and will not extend credit facilities to players.
• We will maintain this responsible gaming page with up-to-date, accurate information and keep all self-management tools freely and immediately accessible at all times.